So, customers are advised to try the latest version toolkit executables with HASP drivers.
NOTE: The updates to make 4.1 compatible with Windows 10 includes updates to the HASP key drivers and it now uses Sentinel drivers so this FAQ only applies to earlier versions of InteractX. With FNP-11.17, the HASP RTE has been upgraded to v 7.101 (to be upgraded further in v11.17.1 release). Symptom: Interact X 4.0 USB Key is Plugged in but I cant access the ComServer (or its states its in Demo mode). The Run-time Environment is not present on the machine. Any end user availing the HASP RTE of v7.100 or lower will face this issue. A Sentinel HL (HASP configuration) key would not be accessible by the protected application under the following circumstances: The following conditions exist: Windows 10 version 1607 is present on the machine. We have confirmed with Thales Support that issue mentioned on MS website is same as the one on Thales one. Although from the above URL, Thales has provided the resolution against these observations, which could be tried in the meanwhile to mitigate BSOD/installation issues. Since Microsoft has acknowledged to be working on this, hence we can only wait for this to be fixed in future Windows 10 releases. "Windows 10 Build 1909 is the latest OS version that FNP supports (as Build 2004 was only made available by end of May 2020) and currently we are not aware of any workaround against the reported issue by MS". Official Support Statement for Build 2004: (valid as of date July 17th, 2020) Issues updating or starting up devices when aksfridge.sys or aksdf.sys is present: So an upgrade (FNP toolkit + driver) would be immediate solution. A s per the link provided by Gemalto, they have mentioned issue will be seen in version 7.100 and earlier. In FNO 11.17 toolkit, we have already upgraded this to v7.101 and in R3 release (11.17.1) it will be on v7.103. Please also be advised that this issue is only reported where Sentinel LDK Run-time Environment version 7.100 or earlier is already installed or will be installed.
E-Prime installation is started with an older HASP driver and fails. The machine is upgraded to Windows 10 (Version 2004 Build < 19041.423) or Windows 11.
Attempting to update to Windows 10 (Version 2004, 20H2, 21H1, and 21H2) fails.
Special cases: For version lower than version 25 if the dongle is not recognized goto FAQ 3518 in order to install a command line driver. When Sentinel Run-time Environment is not installed: After upgrading Windows 10 to version 2004, installing Sentinel LDK Run-time version 7.100 or earlier may cause a stop error. The HASP driver is not the most current driver. When the message 'Sentinel HASP Run-time has been successfully installed is displayed, plug the dongle again and let Windows detect the dongle. Upgrading the operating system to Windows 10 version 2004 may fail (that is, the installation of Windows may fail, causing the installation to roll back). Click Sentinel HASP/LDK Windows GUI Run-time Installer from the installer. Aladdin Hasp HL Device Driver Installer Sentinel Run-time Environment Installer Sentinel HASP Run-time Environment. and type the following command: haspdinst r -kp purge. (look here: c:\Program Files\MicroImages\TNT version number\) 3. use the 'cd' command to navigate to the folder where you've installed TNTmips. When Sentinel LDK Run-time Environment version 7.100 or earlier is installed: NOTE: Windows 10 requires an updated dongle driver BEFORE installing the. Uninstalling the Sentinel HASP/LDK driver on Windows.
Here is a copy of HASP SRM Runtime download zip file for your convenience: V7. Run the exe file to start the installation. The zip file contains a Readme file and a HASPUserSetup.exe file. It has also been tested with previous builds of Windows 7 SP1, Windows 8.1, among others From the download page, I chose to install the Sentinel HASP/LDK Windows GUI Run-time Installer. Sentinel_LDK_Run-time_setup_8_15.zip was released for Windows 10 version 20H2. Please run the HASP driver set to install the latest drivers for HASP / Safenet hardlock keys: Experiencing difficulties with your hardlock key? If you have recently installed Windows7 through Windows 10 and the required updates, you may find that your hardlock key has been disabled.